Preparing for a visit

Appointment Request
To schedule an appointment or to obtain additional information about any of our services, please email us or call 919-484-2222. If you are a current client, login to the client portal or call our office to schedule an appointment.

Methods of Payment
We accept cash, checks, and all major credit and debit cards. We also use a clinical portal that offers our clients the convenience of paying for their sessions via an online secure portal. Our administrative staff will discuss this convenient method of payment with you during the scheduling process.
Insurance & Reimbursement
We currently accept TRICARE. If you have another insurance, we will gladly provide you with the information you need in order to file an insurance claim with your insurance provider for reimbursement.
Cancellation Policy
If you do not attend your scheduled therapy appointment, and have not notified us prior to 9:00am on the morning of your appointment, you may be required to pay the full cost of the session. As you know, our therapists are often booked for several weeks in advance. In order to be fair to others who need our services, we ask that you make every effort to cancel your appointment as soon as you know that you will be unable to attend. We understand that emergencies do arise, and will remain as flexible as we can.
Virtual Therapy
Currently, all of our therapy services are being offered virtually via secure video or telephone. Once it is safe to return to our small and cozy therapy offices, we will continue to offer virtual therapy and assessments for clients who wish to continue to have their sessions in the comfort of their home.

Resources

Disabled Armed Veterans
DAV helps veterans get the benefits they’ve earned.
Loveland Therapy Fund
With the barriers affecting access to treatment by members of diverse ethnic and racial groups, the Loveland Therapy Fund provides financial assistance to Black women and girls seeking therapy nationally.
National Alliance on Mental Illness
National Suicide Prevention Lifeline
1-800-273-8255
The Trevor Project
The Trevor Project is the leading national organization providing crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender, queer & questioning (LGBTQ) young people under 25.
Veterans Pavilion
The Veterans Pavilion provides consultation to veterans seeking to establish "service-connection" for their service related disabilities
The following information is being shared to serve as a courtesy and helpful resource for you. The information found on the linked websites should not replace counseling or consultation with a licensed professional. SOLAY Counseling & Consulting, PC has no formal affiliation with any of the organizations listed below and does not endorse or presume liability for third parties linked or suggested on this site. Use of this site and any other website to which a link is provided remains the responsibility of the user.

Frequently Asked Questions

How can therapy help me?

The benefits you obtain from therapy depend on how well you use the process and put into practice what you learn. Some of the benefits available from therapy include:

• Attaining a better understanding of yourself, your goals and values
• Developing skills for improving your relationships
• Finding resolution to the issues or concerns that led you to seek therapy
• Learning new ways to cope with stress and anxiety
• Managing anger, grief, depression, and other emotional pressures
• Improving communications and listening skills
• Changing old behavior patterns and developing new ones
• Discovering new ways to solve problems in your family or marriageImproving your self-esteem and boosting self-confidence

Is therapy confidential?

In general, the law protects the confidentiality of all communications between a client and psychotherapist. No information is disclosed without prior written permission from the client. However, there are some exceptions required by law to this rule. Exceptions include:
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• Suspected child, dependent adult, or elder abuse.
• If a client is threatening serious bodily harm to another person.
• If a client intends and has a plan to harm himself or herself.

I can usually handle my problems, so why would I need therapy?

Everyone goes through challenging situations in life, and while you may have successfully navigated through other difficulties you’ve faced, there’s nothing wrong with seeking extra support when you need it. Therapy provides long-lasting benefits and support, giving you the tools you need to avoid triggers, re-direct damaging patterns, and overcome whatever challenges you face.